How To Fix CRM_TOOL004 - Error during materials reservation in logistics

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TOOL - Tool Management

• Message number: 004

• Message text: Error during materials reservation in logistics

What causes this issue?

An error occurred while creating the material reservation in the
logistics system.

System Response

The material reservation was not created.

How to fix this error?

Contact system administration.

Procedure for System Administrators

The following errors occurred in the logistics system:

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TOOL004 - Error during materials reservation in logistics ?

  The SAP error message CRM_TOOL004, which indicates "Error during materials reservation in logistics," typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue with the reservation of materials in the logistics process. This error can occur for various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Material Availability: The material you are trying to reserve may not be available in the required quantity or may not exist in the system.
  Configuration Issues: There may be configuration issues in the logistics or materials management settings that prevent the reservation from being processed correctly.
  Document Status: The document (e.g., sales order, delivery) related to the reservation may be in a status that does not allow for material reservations.
  Stock Type: The stock type (e.g., unrestricted, blocked, quality inspection) may not allow for reservations.
  Authorization Issues: The user may not have the necessary authorizations to perform material reservations.
  Integration Issues: There may be issues with the integration between CRM and other SAP modules (like SAP ERP) that handle material management.
  
  Solutions:
  
  Check Material Availability: Verify that the material exists in the system and that there is sufficient stock available for reservation.
  Review Document Status: Ensure that the related document (sales order, delivery) is in a status that allows for material reservations.
  Configuration Review: Check the configuration settings in the logistics and materials management areas to ensure they are set up correctly for reservations.
  Stock Type Verification: Confirm that the stock type of the material allows for reservations. If necessary, move the stock to a type that permits reservations.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the reservation. This may involve checking user roles and permissions.
  Integration Check: If the issue persists, check for any integration issues between CRM and other SAP modules. This may involve reviewing logs or consulting with your SAP Basis team.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MD04 (Stock/Requirements List) to check material availability and VA03 (Display Sales Order) to review the status of related documents.
  SAP Notes: Search for SAP Notes related to CRM_TOOL004 for any known issues or patches that may address the error.
  Debugging: If you have access, consider debugging the process to identify the exact point of failure.
  Consult Documentation: Review SAP documentation or help files for more detailed information on material reservations and related processes.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.