How To Fix CRM_TOOL002 - &1 is a material tool

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TOOL - Tool Management

• Message number: 002

• Message text: &1 is a material tool

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TOOL002 - &1 is a material tool ?

  The SAP error message CRM_TOOL002 typically indicates that the system has identified an issue related to a material tool in the context of SAP Customer Relationship Management (CRM). The message usually states that a specific item (denoted by &1) is recognized as a material tool, which may not be appropriate for the current operation or context.
  Cause:
  The error can occur due to several reasons, including:
  
  Incorrect Item Type: The item you are trying to process is classified as a material tool, but the operation you are performing does not support this type of item.
  Configuration Issues: There may be configuration settings in the system that do not allow for the processing of material tools in the current context.
  Missing Master Data: The material tool may not have the necessary master data or attributes defined in the system.
  Authorization Issues: The user may not have the necessary permissions to work with material tools.
  
  Solution:
  To resolve the CRM_TOOL002 error, you can take the following steps:
  
  
  Check Item Type: Verify that the item you are trying to process is indeed the correct type for the operation. If it is a material tool, ensure that the operation you are performing is valid for that type.
  
  
  Review Configuration: Check the configuration settings in the SAP system related to material tools. Ensure that the system is set up to handle material tools in the context you are working in.
  
  
  Validate Master Data: Ensure that the material tool has all the necessary master data defined. This includes checking the material master records and ensuring that all required fields are filled out correctly.
  
  
  User Authorization: Confirm that the user has the necessary authorizations to work with material tools. If not, you may need to adjust the user's roles and permissions.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling material tools in your version of SAP CRM.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to material management and CRM processes, as they may help in diagnosing the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_TOOL002 error and implement a suitable solution.