How To Fix CRM_TM135 - No Calls or only one call in call list

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TM - CRM: Telemarketing Scripting

• Message number: 135

• Message text: No Calls or only one call in call list

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TM135 - No Calls or only one call in call list ?

  The SAP error message CRM_TM135, which states "No Calls or only one call in call list," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with the call management functionality. This error indicates that the system is unable to retrieve a sufficient number of calls for the user to work with, which can hinder the user's ability to manage their tasks effectively.
  Causes:
  
  Insufficient Data: There may not be enough calls recorded in the system for the selected criteria (e.g., date range, status).
  Filters Applied: The user may have applied filters that are too restrictive, resulting in no or only one call being displayed.
  User Authorization: The user may not have the necessary authorizations to view certain calls.
  System Configuration: There may be issues with the configuration of the call management settings in the CRM system.
  Data Synchronization Issues: If the system is integrated with other applications, there may be synchronization issues that prevent calls from being displayed.
  
  Solutions:
  
  Check Filters: Review and adjust any filters applied in the call list to ensure they are not too restrictive. Try removing filters to see if more calls appear.
  Expand Date Range: If a date range is specified, consider expanding it to include more calls.
  Verify Data Entry: Ensure that calls have been properly entered into the system and that they meet the criteria for display.
  User Authorizations: Check the user’s authorization settings to ensure they have the necessary permissions to view the calls.
  System Configuration: Consult with your SAP administrator to review the configuration settings related to call management and ensure they are set up correctly.
  Data Synchronization: If applicable, check for any issues with data synchronization between SAP CRM and other systems.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Refer to the official SAP documentation for CRM call management to understand the expected behavior and configuration settings.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CRM_TM135 error in your SAP system.