How To Fix CRM_TM209 - Telephone number cannot be dialed, because it is marked as "Not used"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TM - CRM: Telemarketing Scripting

• Message number: 209

• Message text: Telephone number cannot be dialed, because it is marked as "Not used"

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TM209 - Telephone number cannot be dialed, because it is marked as "Not used" ?

  The SAP error message CRM_TM209 indicates that the telephone number you are trying to dial is marked as "Not used" in the system. This typically means that the telephone number is either inactive or not configured correctly for dialing.
  Cause:
  
  Telephone Number Status: The telephone number is set to a status that prevents it from being used (e.g., marked as "Not used").
  Configuration Issues: The telephone number may not be properly configured in the system, or it may not be linked to the relevant business partner or contact.
  Data Integrity: There may be issues with the data integrity of the telephone number, such as missing or incorrect entries.
  
  Solution:
  
  
  Check Telephone Number Status:
  
  Navigate to the relevant business partner or contact in the SAP CRM system.
  Check the status of the telephone number. If it is marked as "Not used," you will need to change its status to "Used" or "Active."
  
  
  
  Update Configuration:
  
  If you have the necessary permissions, update the telephone number configuration to ensure it is set to be used for dialing.
  Ensure that the telephone number format is correct and complies with any required standards.
  
  
  
  Link to Business Partner:
  
  Ensure that the telephone number is correctly linked to the relevant business partner or contact. If it is not linked, you may need to add it.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on how to manage telephone numbers in your version of SAP CRM.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Permissions: Ensure that you have the necessary permissions to make changes to telephone number configurations.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the CRM_TM209 error and successfully dial the telephone number in question.