How To Fix CRM_TM133 - Active call lists set to automated execution mode can't be split

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TM - CRM: Telemarketing Scripting

• Message number: 133

• Message text: Active call lists set to automated execution mode can't be split

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TM133 - Active call lists set to automated execution mode can't be split ?

  The SAP error message CRM_TM133 indicates that there is an issue with active call lists that are set to automated execution mode. Specifically, this error occurs when there is an attempt to split these call lists, which is not allowed in this mode.
  Cause:
  The primary cause of this error is that the system is trying to perform an operation (splitting) on a call list that is currently configured for automated execution. In automated execution mode, the call list is designed to run as a single unit without the ability to split it into smaller parts. This is typically used for efficiency in managing calls or tasks that need to be executed in a specific sequence or manner.
  Solution:
  To resolve the CRM_TM133 error, you can consider the following steps:
  
  
  Check Call List Configuration: Review the configuration of the call list to ensure that it is set up correctly for your intended use. If you need to split the call list, you may need to change its execution mode.
  
  
  Change Execution Mode: If splitting is necessary, you may need to change the execution mode of the call list from automated execution to a mode that allows splitting. This can usually be done in the call list settings or configuration.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for specific instructions on how to change the execution mode of call lists in your version of SAP CRM.
  
  
  Contact Support: If you are unable to resolve the issue through configuration changes, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific system setup.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on handling call lists in automated execution mode.
  Transaction Codes: Familiarize yourself with transaction codes related to call list management in SAP CRM, such as CRMD_ORDER or CRMD_ORDERADM_H, which may help in troubleshooting.
  User Roles and Permissions: Ensure that the user attempting to perform the split has the necessary permissions to modify call lists and their execution modes.
  
  By following these steps, you should be able to address the CRM_TM133 error and manage your call lists effectively.