How To Fix CRM_TM100 - Contact person has no phone numbers to choose from

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TM - CRM: Telemarketing Scripting

• Message number: 100

• Message text: Contact person has no phone numbers to choose from

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TM100 - Contact person has no phone numbers to choose from ?

  The SAP error message "CRM_TM100: Contact person has no phone numbers to choose from" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to select a contact person for a business partner, but the selected contact person does not have any associated phone numbers in the system.
  Cause:
  
  Missing Phone Numbers: The primary cause of this error is that the contact person you are trying to select does not have any phone numbers recorded in their master data.
  Data Inconsistency: There may be inconsistencies or missing data in the business partner or contact person records.
  Authorization Issues: In some cases, the user may not have the necessary authorizations to view the phone numbers associated with the contact person.
  
  Solution:
  
  
  Check Contact Person Data:
  
  Navigate to the business partner master data for the contact person in question.
  Verify if any phone numbers are recorded under the "Communication" tab or section.
  If no phone numbers are present, you will need to add them.
  
  
  
  Add Phone Numbers:
  
  If the contact person is missing phone numbers, you can add them by editing the contact person's details.
  Go to the "Communication" section and enter the relevant phone numbers (e.g., mobile, office, fax).
  
  
  
  Save Changes: After adding the necessary phone numbers, save the changes to the contact person's record.
  
  
  Check Authorizations: If you believe the contact person has phone numbers but still receive the error, check your user authorizations to ensure you have the necessary permissions to view the contact person's details.
  
  
  Data Synchronization: If your organization uses multiple systems, ensure that data synchronization processes are functioning correctly, as this may affect the availability of contact information.
  
  
  Related Information:
  
  Business Partner Master Data: Understanding how to manage business partner data in SAP CRM is crucial. Familiarize yourself with the transaction codes and navigation paths to access and edit business partner information.
  SAP Notes and Documentation: Check SAP Notes for any known issues or patches related to this error message. SAP's support portal may have additional insights or updates.
  User Training: Ensure that users are trained on how to manage contact person data effectively to prevent similar issues in the future.
  
  By following these steps, you should be able to resolve the CRM_TM100 error and ensure that contact persons have the necessary phone numbers associated with their records.