How To Fix CRM_TM101 - Contact person is being processed already

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TM - CRM: Telemarketing Scripting

• Message number: 101

• Message text: Contact person is being processed already

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TM101 - Contact person is being processed already ?

  The SAP error message CRM_TM101, which states "Contact person is being processed already," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to process a contact person that is already in use or being edited in another session or transaction. This can happen in various scenarios, such as when trying to create or update a contact person record.
  Causes:
  
  Concurrent Access: Another user or session is currently editing the same contact person record.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If a record is locked by one user, others cannot access it until it is released.
  Session Timeout: If a session is left open for too long, it may still hold a lock on the record.
  Background Jobs: A background job might be processing the contact person, causing it to be locked.
  
  Solutions:
  
  Wait and Retry: If another user is editing the record, wait for them to finish and then try again.
  Check for Locks: Use transaction code SM12 to check for locks on the contact person record. You can see which user or session is holding the lock and take appropriate action.
  Release Locks: If you have the necessary authorizations, you can manually release the lock from transaction SM12. Be cautious with this approach, as it may lead to data inconsistencies if the other user is still working on the record.
  Session Management: Ensure that you do not have multiple sessions open that might be trying to access the same record simultaneously.
  Contact System Administrator: If the issue persists, it may be necessary to contact your SAP system administrator for further investigation, especially if there are background jobs involved.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view and manage locks) and SM21 (to check system logs for errors).
  User Training: Ensure that users are trained on how to properly manage sessions and avoid leaving records open unnecessarily.
  System Performance: Sometimes, performance issues can lead to delays in releasing locks. Monitoring system performance may help identify underlying issues.
  
  By following these steps, you should be able to resolve the CRM_TM101 error and continue working with the contact person records in SAP CRM.