How To Fix CRM_TC_BTX_XI003 - Unable to identify document for item GUID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TC_BTX_XI -

• Message number: 003

• Message text: Unable to identify document for item GUID &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TC_BTX_XI003 - Unable to identify document for item GUID &1 ?

  The SAP error message CRM_TC_BTX_XI003, which states "Unable to identify document for item GUID &1," typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a document associated with a specific item GUID (Globally Unique Identifier). This can happen in various scenarios, such as during data processing, integration with other systems, or when trying to access specific documents.
  Causes:
  
  Missing Document: The document associated with the provided GUID may not exist in the system.
  Incorrect GUID: The GUID provided may be incorrect or malformed, leading to the inability to locate the document.
  Data Synchronization Issues: If the system is integrated with other systems (like SAP ERP or third-party applications), there may be synchronization issues causing the document to be unavailable.
  Authorization Issues: The user may not have the necessary permissions to access the document associated with the GUID.
  Database Issues: There could be underlying database issues, such as corruption or misconfiguration, preventing the retrieval of the document.
  
  Solutions:
  
  Verify the GUID: Check the GUID provided in the error message to ensure it is correct and corresponds to an existing document in the system.
  Check Document Existence: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the document associated with the GUID and confirm its existence.
  Review Integration Settings: If the error occurs during data transfer between systems, review the integration settings and ensure that data is being synchronized correctly.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the document. This can be done by reviewing user roles and permissions.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context about the issue.
  Database Consistency Check: If you suspect database issues, consider running consistency checks or consulting with your database administrator.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant notes.
  Documentation: Review SAP documentation related to CRM and the specific module you are working with to understand the context of the error better.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP support team or consult with an SAP expert for further investigation.