How To Fix CRM_TC_BTX_XI001 - No XI message generated: No toll collection contract

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TC_BTX_XI -

• Message number: 001

• Message text: No XI message generated: No toll collection contract

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TC_BTX_XI001 - No XI message generated: No toll collection contract ?

  The SAP error message CRM_TC_BTX_XI001 indicates that no XI (Exchange Infrastructure) message was generated due to the absence of a toll collection contract. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to process a transaction related to toll collection, but the necessary contract information is missing.
  Cause:
  
  
  Missing Toll Collection Contract: The primary cause of this error is that the system cannot find a valid toll collection contract associated with the transaction being processed. This could be due to:
  
  The contract not being created or activated.
  The contract being expired or not valid for the current date.
  Incorrect or incomplete data in the contract.
  
  
  
  Configuration Issues: There may be configuration issues in the SAP system that prevent the proper generation of the XI message.
  
  
  Data Inconsistencies: There could be inconsistencies in the master data or transactional data that are required for toll collection.
  
  
  Solution:
  
  
  Check Toll Collection Contract:
  
  Verify if a toll collection contract exists for the relevant customer or transaction.
  Ensure that the contract is active and valid for the date of the transaction.
  If necessary, create a new toll collection contract or update the existing one.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to toll collection in the SAP system. Ensure that all necessary settings are correctly configured.
  Consult with your SAP Basis or functional consultant to ensure that the integration with XI/PI (Process Integration) is set up correctly.
  
  
  
  Data Validation:
  
  Validate the data being processed to ensure that all required fields are populated correctly.
  Check for any missing or incorrect entries in the master data that could affect the toll collection process.
  
  
  
  Logs and Traces:
  
  Review the application logs and traces for more detailed error messages that could provide additional context on why the message was not generated.
  Use transaction codes like SLG1 (Application Log) to check for logs related to the error.
  
  
  
  Testing:
  
  After making the necessary corrections, test the process again to ensure that the XI message is generated successfully.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to toll collection and XI/PI integration for best practices and configuration guidelines.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By addressing the missing toll collection contract and ensuring proper configuration and data integrity, you should be able to resolve the CRM_TC_BTX_XI001 error.