How To Fix CRM_TC_BTX_XI000 - No XI message generated: No item has status "released"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_TC_BTX_XI -

• Message number: 000

• Message text: No XI message generated: No item has status "released"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_TC_BTX_XI000 - No XI message generated: No item has status "released" ?

  The SAP error message CRM_TC_BTX_XI000: No XI message generated: No item has status "released" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to send data to an external system via SAP XI (Exchange Infrastructure) or SAP PI (Process Integration). This error indicates that there are no items in the transaction that have been marked as "released," which is a prerequisite for generating an XI message.
  Cause:
  
  No Released Items: The primary cause of this error is that there are no items in the document (e.g., sales order, service order) that have the status "released." Only items that are in a released state can be processed for integration with external systems.
  Incorrect Status: The items may be in a different status (e.g., "draft," "in process") that does not allow them to be sent to the external system.
  Configuration Issues: There may be configuration issues in the CRM system or in the integration settings that prevent the items from being recognized as released.
  User Authorization: The user may not have the necessary authorizations to change the status of the items to "released."
  
  Solution:
  
  Check Item Status: Review the items in the transaction to ensure that at least one item is marked as "released." You can do this by navigating to the relevant document in the CRM system and checking the status of each item.
  Release Items: If items are not released, you may need to take the necessary steps to release them. This could involve completing certain fields, approvals, or workflows that are required to change the status.
  Review Configuration: Check the configuration settings in the CRM system and the integration settings in SAP XI/PI to ensure that they are set up correctly for message generation.
  User Permissions: Ensure that the user has the appropriate permissions to release items. If not, contact your system administrator to grant the necessary authorizations.
  Debugging: If the issue persists, consider enabling debugging or checking logs to identify any underlying issues that may not be immediately apparent.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review SAP documentation on CRM and XI/PI integration for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the error and successfully generate the XI message for your CRM transaction.