How To Fix CRM_SYV_IL020 - Survey &1 not yet active, or still in process

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SYV_IL - Message class for Surveysuite BOL

• Message number: 020

• Message text: Survey &1 not yet active, or still in process

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SYV_IL020 - Survey &1 not yet active, or still in process ?

  The SAP error message CRM_SYV_IL020 indicates that a survey (identified by &1) is not yet active or is still in process. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or utilize a survey that has not been fully activated or is still undergoing some processing.
  Cause:
  
  Survey Not Activated: The survey has been created but not yet activated. In SAP CRM, surveys must be activated before they can be used.
  Survey in Process: The survey might be in a state of being processed, meaning that it is not yet ready for use.
  Configuration Issues: There may be configuration issues or missing settings that prevent the survey from being activated.
  Authorization Issues: The user may not have the necessary permissions to access or activate the survey.
  
  Solution:
  
  
  Activate the Survey:
  
  Navigate to the survey management area in SAP CRM.
  Check the status of the survey. If it is not activated, activate it.
  Ensure that all necessary settings and configurations are complete before activation.
  
  
  
  Check Survey Status:
  
  If the survey is still in process, wait until the processing is complete. You may need to check with the relevant team or system logs to understand the current status.
  
  
  
  Review Configuration:
  
  Ensure that all required configurations for the survey are correctly set up. This may include settings related to survey templates, questions, and response handling.
  
  
  
  User Authorization:
  
  Verify that the user attempting to access the survey has the appropriate authorizations. If not, contact your SAP security administrator to grant the necessary permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific steps related to survey activation and management.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance related to survey management in CRM.
  Transaction Codes: Familiarize yourself with transaction codes related to survey management, such as CRMD_ORDER for managing CRM orders and surveys.
  User Guides: Review user guides or training materials specific to SAP CRM surveys for best practices and troubleshooting tips.
  
  By following these steps, you should be able to resolve the error message CRM_SYV_IL020 and successfully activate and use the survey in your SAP CRM system.