How To Fix CRM_SYV_IL018 - Logon language &1 differs from the survey master language &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SYV_IL - Message class for Surveysuite BOL

• Message number: 018

• Message text: Logon language &1 differs from the survey master language &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SYV_IL018 - Logon language &1 differs from the survey master language &2 ?

  The SAP error message CRM_SYV_IL018 indicates a mismatch between the logon language of the user and the master language of a survey in the SAP Customer Relationship Management (CRM) system. Specifically, the error message states that the logon language (denoted as &1) is different from the survey master language (denoted as &2).
  Cause:
  This error typically occurs when:
  
  A user attempts to access or work with a survey that has been defined in a specific master language, but their user profile is set to a different logon language.
  The survey is configured to only allow responses or interactions in its master language, which does not match the language the user is logged in with.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Change User Logon Language:
  
  Log out of the SAP system.
  When logging back in, select the correct logon language that matches the survey's master language. This can usually be done on the logon screen by selecting the appropriate language from the dropdown menu.
  
  
  
  Modify Survey Master Language:
  
  If you have the necessary permissions, you can change the master language of the survey to match the user's logon language. This can be done in the survey configuration settings within the CRM system.
  
  
  
  User Profile Settings:
  
  Check the user profile settings to ensure that the default logon language is set correctly. This can be done by navigating to the user management area in SAP.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to surveys and language settings for any additional configuration options or best practices.
  
  
  
  Contact Support:
  
  If the issue persists or if you do not have the necessary permissions to make changes, consider reaching out to your SAP support team or system administrator for assistance.
  
  
  
  Related Information:
  
  Language Settings in SAP: SAP systems support multiple languages, and each user can set their preferred logon language. The master language of a survey is typically set during its creation and can affect how users interact with it.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to access and modify surveys, as this can also impact their ability to resolve language-related issues.
  SAP Notes and Community: Check SAP Notes or the SAP Community for any known issues or patches related to this error message, as there may be updates or fixes available.
  
  By following these steps, you should be able to resolve the CRM_SYV_IL018 error and ensure that users can access surveys without language conflicts.