How To Fix CRM_SYV_IL016 - Save failed.Enter mandatory fields Survey id and Application id

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SYV_IL - Message class for Surveysuite BOL

• Message number: 016

• Message text: Save failed.Enter mandatory fields Survey id and Application id

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SYV_IL016 - Save failed.Enter mandatory fields Survey id and Application id ?

  The SAP error message CRM_SYV_IL016 indicates that a save operation has failed because mandatory fields, specifically the Survey ID and Application ID, have not been filled in. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when working with surveys or related applications.
  Cause:
  
  Missing Mandatory Fields: The most common cause of this error is that the user has not filled in the required fields (Survey ID and Application ID) before attempting to save the record.
  Configuration Issues: There may be configuration settings in the CRM system that enforce these fields as mandatory, and they are not being populated correctly.
  User Permissions: The user may not have the necessary permissions to access or modify the fields in question.
  Data Entry Errors: There could be a misunderstanding of the data entry process, leading to the omission of these fields.
  
  Solution:
  
  Fill in Mandatory Fields: Ensure that both the Survey ID and Application ID fields are filled in before attempting to save the record. Check the user interface for these fields and enter the appropriate values.
  Check Configuration: If you are an administrator, review the configuration settings in the CRM system to ensure that the mandatory fields are correctly set up and that there are no issues with the field definitions.
  User Training: Provide training or documentation to users to ensure they understand the importance of these fields and how to fill them out correctly.
  Review User Permissions: Check the user roles and permissions to ensure that the user has access to the necessary fields. If not, adjust the permissions accordingly.
  Debugging: If the issue persists, consider using transaction codes like SLG1 (Application Log) to check for any additional error messages or logs that might provide more context about the failure.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Refer to the official SAP documentation for CRM to understand the context of surveys and the required fields.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By ensuring that the mandatory fields are filled and checking the configuration and permissions, you should be able to resolve the error and successfully save the record.