How To Fix CRM_SYV_IL015 - Values are reset to original

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SYV_IL - Message class for Surveysuite BOL

• Message number: 015

• Message text: Values are reset to original

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SYV_IL015 - Values are reset to original ?

  The SAP error message CRM_SYV_IL015, which states "Values are reset to original," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the data being processed in a transaction or during a data update. This message indicates that the system has reverted certain values to their original state, often due to validation rules or inconsistencies detected during processing.
  Causes:
  
  Validation Rules: The system may have validation rules that prevent certain changes if they do not meet specific criteria.
  Data Inconsistencies: If the data being entered or modified is inconsistent with existing data or business rules, the system may reset the values.
  Authorization Issues: Users may not have the necessary permissions to make certain changes, leading to a rollback of the values.
  Custom Code or Enhancements: Custom developments or enhancements in the CRM system may inadvertently cause this behavior if they are not properly handling data changes.
  User Input Errors: Incorrect or invalid data input by the user can trigger this error.
  
  Solutions:
  
  Check Validation Rules: Review the validation rules configured in the system to ensure that the values being entered comply with these rules.
  Data Consistency Check: Verify the consistency of the data being processed. Ensure that all required fields are filled out correctly and that the data adheres to the expected formats.
  Review Authorizations: Ensure that the user has the necessary authorizations to make the changes. If not, the user may need to be granted additional permissions.
  Debug Custom Code: If there are custom enhancements or modifications, debug the code to identify any issues that may be causing the values to reset.
  User Training: Provide training to users on the correct data entry procedures to minimize input errors.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may want to check transaction codes related to CRM data management, such as CRM Order Management (CRMD_ORDER) or CRM Activity Management (CRMD_ORDERADM_H).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.