How To Fix CRM_SYV_IL021 - Survey could not be imported. Check uploaded file type

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SYV_IL - Message class for Surveysuite BOL

• Message number: 021

• Message text: Survey could not be imported. Check uploaded file type

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SYV_IL021 - Survey could not be imported. Check uploaded file type ?

  The SAP error message CRM_SYV_IL021 indicates that there was an issue with importing a survey due to an unsupported file type or format. This error typically occurs when the file being uploaded does not meet the expected criteria for survey data in the SAP Customer Relationship Management (CRM) system.
  Causes:
  
  Unsupported File Format: The uploaded file may not be in a format that SAP CRM can process. Commonly accepted formats include CSV, XLSX, or specific XML formats.
  File Corruption: The file may be corrupted or improperly formatted, leading to import failures.
  Incorrect File Structure: The structure of the file (e.g., missing required fields, incorrect headers) may not align with what SAP expects for survey data.
  File Size Limitations: The file may exceed the maximum size limit allowed for uploads in SAP CRM.
  Permissions Issues: The user may not have the necessary permissions to upload surveys.
  
  Solutions:
  
  Check File Format: Ensure that the file is in a supported format. Convert the file to the required format if necessary.
  Validate File Structure: Review the file to ensure it adheres to the expected structure. Check for required fields and correct headers.
  Test with a Sample File: Try uploading a smaller or sample file that is known to work to determine if the issue is with the specific file being uploaded.
  Check File Size: Ensure that the file does not exceed the maximum size limit set by the SAP system.
  Review Permissions: Verify that the user has the appropriate permissions to perform the upload. Consult with your SAP administrator if needed.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on the file format and structure required for survey imports.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the failure.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.