How To Fix CRM_SVY_RE004 - Error while updating survey text (&1 &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_RE - CRM Surveys: Result Evaluation

• Message number: 004

• Message text: Error while updating survey text (&1 &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_RE004 - Error while updating survey text (&1 &2) ?

  The SAP error message CRM_SVY_RE004, which indicates "Error while updating survey text (&1 &2)," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with updating survey texts in the system. This error can arise due to various reasons, including data inconsistencies, authorization issues, or problems with the underlying database.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the survey data or related tables that prevent the update from being processed correctly.
  Authorization Issues: The user may not have the necessary permissions to update the survey text.
  Database Locking: The database might be locked due to another transaction, preventing the update from being executed.
  Technical Issues: There could be a bug or technical issue in the SAP system that is causing the error.
  Missing or Incorrect Configuration: The survey configuration might be incomplete or incorrect, leading to issues when trying to update the text.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to update survey texts. This can be done by reviewing the user's roles and permissions in the SAP system.
  Review Data Consistency: Check the survey data for any inconsistencies. This may involve looking at related tables and ensuring that all necessary data is present and correctly formatted.
  Database Lock Check: Use transaction codes like SM12 to check for any locks on the database that might be preventing the update. If locks are found, they may need to be released.
  Debugging: If you have access to debugging tools, you can try to debug the process to identify the exact point of failure and gather more information about the error.
  Check Configuration: Review the survey configuration settings in the system to ensure that everything is set up correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for accessing order administration.
  SAP Documentation: Review the official SAP documentation for CRM surveys to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_SVY_RE004 error effectively.