How To Fix CRM_SVY_DB102 - Survey &1 (version &2) is not publicly available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SVY_DB - CRM Surveys: Survey Engine

• Message number: 102

• Message text: Survey &1 (version &2) is not publicly available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SVY_DB102 - Survey &1 (version &2) is not publicly available ?

  The SAP error message CRM_SVY_DB102 indicates that a specific survey (identified by &1) in a particular version (&2) is not publicly available. This error typically arises in the context of SAP Customer Relationship Management (CRM) when users attempt to access or utilize a survey that has not been made available for public use.
  Cause:
  
  Survey Status: The survey may be in a draft state or not yet published. Surveys need to be explicitly set to a public status to be accessible to users.
  Authorization Issues: The user may not have the necessary permissions to access the survey, even if it is published.
  Survey Configuration: The survey might be configured to be accessible only to specific user groups or roles.
  Versioning: The version of the survey being referenced may not be the latest or may have been archived.
  
  Solution:
  
  
  Check Survey Status:
  
  Navigate to the survey management area in SAP CRM and verify the status of the survey. Ensure that it is published and set to be publicly available.
  If the survey is in draft mode, publish it.
  
  
  
  Review Authorizations:
  
  Ensure that the user attempting to access the survey has the necessary authorizations. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Adjust Survey Configuration:
  
  If the survey is restricted to certain user groups, consider modifying the configuration to allow broader access or ensure that the user belongs to the correct group.
  
  
  
  Check Versioning:
  
  Verify that the correct version of the survey is being referenced. If an older version is being used, switch to the latest version or ensure that the version in question is available.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific guidelines related to survey management and access.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Guides: Refer to user guides or training materials related to SAP CRM surveys for best practices on survey management.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.