How To Fix CRM_SURVEY604 - No Authorization for Download

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 604

• Message text: No Authorization for Download

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY604 - No Authorization for Download ?

  The SAP error message CRM_SURVEY604: No Authorization for Download typically occurs when a user attempts to download survey data or related content from the SAP CRM system but lacks the necessary authorizations to perform that action. This can happen in various scenarios, such as when trying to access survey results or export data.
  Cause:
  The primary cause of this error is insufficient authorization in the user's role or profile. The user may not have the required permissions to access or download survey-related data. This can be due to:
  
  Missing Authorization Objects: The user’s role may not include the necessary authorization objects related to survey downloads.
  Role Configuration: The roles assigned to the user may not be properly configured to allow access to the survey functionalities.
  User Profile Issues: The user profile may not be updated with the latest roles or permissions.
  
  Solution:
  To resolve the CRM_SURVEY604 error, follow these steps:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to see which authorization check failed. This will provide insight into what specific authorization is missing.
  
  
  
  Review User Roles:
  
  Go to transaction code PFCG to review the roles assigned to the user. Ensure that the roles include the necessary authorizations for survey downloads.
  
  
  
  Add Missing Authorizations:
  
  If you identify missing authorization objects, you may need to add them to the user’s role. Common authorization objects related to surveys include:
  
  CRM_SVY_AUTH (Authorization for Survey)
  CRM_SVY_DOWNLOAD (Authorization for Survey Download)
  
  
  Consult with your SAP security team or administrator to make the necessary changes.
  
  
  
  Test the Changes:
  
  After updating the roles or authorizations, have the user log out and log back in to test if the issue is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on authorization objects related to surveys.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU53: Display Authorization Check
  PFCG: Role Maintenance
  
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that control access to survey functionalities.
  SAP Notes: Check for any SAP Notes related to CRM surveys and authorization issues, as they may provide additional insights or patches.
  
  If the issue persists after following these steps, it may be necessary to engage with SAP support or your internal SAP team for further investigation.