How To Fix CRM_SURVEY301 - Survey &1 &2 is blocked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SURVEY - CRM Surveys

• Message number: 301

• Message text: Survey &1 &2 is blocked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SURVEY301 - Survey &1 &2 is blocked ?

  The SAP error message CRM_SURVEY301 indicates that a survey (identified by &1 and &2) is blocked and cannot be accessed or processed. This can occur for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Survey Status: The survey may be in a status that prevents it from being used, such as "Blocked" or "Inactive."
  Authorization Issues: The user may not have the necessary permissions to access or modify the survey.
  Technical Issues: There may be underlying technical issues, such as database locks or inconsistencies in the survey configuration.
  Survey Expiration: The survey may have a defined validity period that has expired.
  
  Solutions:
  
  
  Check Survey Status:
  
  Navigate to the survey management area in SAP CRM and check the status of the survey. If it is blocked, you may need to change its status to "Active" or "Published."
  You can do this by using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to find and edit the survey.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify surveys. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Technical Troubleshooting:
  
  If the survey is not blocked in the user interface, check for any technical issues. This may involve looking at system logs or database locks that could be affecting the survey.
  You can use transaction codes like SM21 (System Log) or SM37 (Job Monitoring) to check for any related errors.
  
  
  
  Check Validity Period:
  
  Verify if the survey has a defined validity period and if it has expired. If it has, you may need to extend the validity period or create a new survey.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details related to survey management and error handling.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot determine the cause, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for survey management, such as CRMD_ORDER, CRMD_ORDERADM_H, and others.
  SAP Notes: Check SAP Notes for any known issues or patches related to survey management in your version of SAP CRM.
  User Forums: Engage with SAP community forums or user groups for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the CRM_SURVEY301 error and implement a suitable solution.