How To Fix CRM_SUITE240 - The survey ID copied does not match the ID specified in the survey

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 240

• Message text: The survey ID copied does not match the ID specified in the survey

What causes this issue?

Each survey has a logical name, the survey ID. The survey ID is a
survey itself, and is also specified in the management tables. Both IDs
must match. If they do not match, errors will occur that are difficult
to trace.

System Response

The survey cannot be saved.,,

How to fix this error?

Use the correction function to switch the ID specified in the survey
itself to the survey ID specified externally.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE240 - The survey ID copied does not match the ID specified in the survey ?

  The SAP error message CRM_SUITE240 indicates a mismatch between the survey ID that is being copied and the survey ID specified in the survey itself. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when working with surveys or feedback forms.
  Cause:
  
  
  ID Mismatch: The most common cause of this error is that the survey ID you are trying to copy does not match the ID of the survey you are referencing. This can happen if:
  
  The survey was modified after the ID was copied.
  There was a manual error in entering the survey ID.
  The survey ID was changed or deleted in the system.
  
  
  
  Data Integrity Issues: There may be issues with data integrity in the database, where the survey ID is not correctly linked to the survey data.
  
  
  Configuration Issues: There could be configuration issues in the CRM system that affect how surveys are managed or referenced.
  
  
  Solution:
  
  
  Verify Survey IDs: Check the survey ID you are trying to copy and ensure it matches the ID specified in the survey. You can do this by:
  
  Navigating to the survey in the CRM system and confirming the ID.
  Ensuring that you are using the correct survey ID in your operations.
  
  
  
  Recreate the Survey: If the survey ID has been changed or if the survey is corrupted, consider recreating the survey with a new ID.
  
  
  Check for Modifications: If the survey has been modified, ensure that any changes are reflected in the ID you are using. 
  
  
  Consult Documentation: Review SAP documentation or help resources for any specific guidelines related to survey management in your version of SAP CRM.
  
  
  System Configuration: If the issue persists, check the system configuration settings related to surveys. You may need to consult with your SAP administrator or support team to ensure that everything is set up correctly.
  
  
  SAP Notes and Support: Look for any relevant SAP Notes that might address this specific error. You can search the SAP Support Portal for updates or patches that may resolve the issue.
  
  
  Related Information:
  
  SAP CRM Documentation: Refer to the official SAP documentation for CRM, which may provide insights into survey management and error handling.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide solutions or workarounds.
  SAP Support: If the problem cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.