How To Fix CRM_SUITE231 - Error in lock management. Only possible to display.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 231

• Message text: Error in lock management. Only possible to display.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE231 - Error in lock management. Only possible to display. ?

  The SAP error message CRM_SUITE231, which indicates "Error in lock management. Only possible to display," typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue with the locking mechanism that prevents changes to a particular object or transaction. This can occur for several reasons, including:
  Causes:
  
  Lock Conflicts: Another user or process may have locked the object you are trying to edit, preventing you from making changes.
  System Errors: There may be a temporary issue with the SAP system or database that is causing the lock management to fail.
  Transaction Rollback: If a previous transaction that was supposed to release the lock did not complete successfully, it could leave the object in a locked state.
  User Authorizations: The user may not have the necessary authorizations to modify the object, leading to a display-only mode.
  
  Solutions:
  
  
  Check Lock Entries: Use transaction code SM12 to check for existing lock entries. You can identify if another user or process is holding a lock on the object. If you find a lock that is no longer needed, you can delete it (if you have the necessary authorizations).
  
  
  Wait and Retry: If the lock is held by another user, you may need to wait until they complete their transaction and release the lock. You can communicate with the user if necessary.
  
  
  System Restart: If the issue persists and seems to be related to a system error, consider restarting the relevant application server or contacting your system administrator for assistance.
  
  
  Check Authorizations: Ensure that your user account has the necessary authorizations to modify the object. You may need to consult with your SAP security team.
  
  
  Review System Logs: Check the system logs (transaction SM21) for any related errors or warnings that could provide more context about the lock management issue.
  
  
  Contact SAP Support: If the problem continues and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SM21 (for system logs), and SU53 (to check authorization issues).
  SAP Notes: Search for SAP Notes related to CRM_SUITE231 or lock management issues in the SAP Support Portal for any known issues or patches.
  Documentation: Review SAP documentation on lock management and CRM to understand how locks are handled and best practices for avoiding lock conflicts.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_SUITE231 error message.