How To Fix CRM_SUITE230 - Survey is currently being processed by '&1'. Only display possible.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 230

• Message text: Survey is currently being processed by '&1'. Only display possible.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE230 - Survey is currently being processed by '&1'. Only display possible. ?

  The SAP error message CRM_SUITE230 indicates that a survey is currently being processed by another user or session, and as a result, the system is preventing you from making changes or accessing the survey until the other process is completed. This is a common concurrency issue in systems where multiple users may attempt to access or modify the same data simultaneously.
  Cause:
  
  Concurrent Access: Another user or session is currently processing the survey, which locks the survey for editing or viewing.
  Long-Running Process: The survey might be undergoing a lengthy operation, such as data processing or report generation, which prevents other users from accessing it.
  Session Timeout: If a user has left a session open for an extended period, it may still hold a lock on the survey.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for a few moments and then try accessing the survey again. If the other user is done, you should be able to access it without issues.
  Check with Users: If you have access to user management or can communicate with your team, check if someone else is currently working on the survey. If so, coordinate with them to understand when they will finish.
  Session Management: If you suspect that a session is stuck or not responding, you may need to log out and log back in or, in some cases, ask an administrator to terminate the session that is holding the lock.
  System Monitoring: If this issue occurs frequently, it may be worth monitoring the system for long-running processes or locks. Administrators can use transaction codes like SM12 (to view locks) or SM21 (to check system logs) to investigate further.
  Error Handling: If you are a developer or have access to the backend, consider implementing error handling in your application to manage such concurrency issues more gracefully.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view and manage locks) and SM21 (to check system logs) for troubleshooting.
  SAP Notes: Check SAP Notes for any known issues or patches related to the CRM module and survey processing.
  Documentation: Review the SAP CRM documentation for best practices on managing surveys and handling concurrent access scenarios.
  
  If the problem persists despite trying the above solutions, it may be necessary to escalate the issue to your SAP support team or consult with SAP directly for further assistance.