How To Fix CRM_SUITE041 - No surveys exist for this application

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 041

• Message text: No surveys exist for this application

What causes this issue?

No surveys have been created for the selected application.

System Response

No surveys available.

How to fix this error?

Select an application folder. Create a new survey using the <ZK>Create
</>icon or the menu function <ZK>Create</> in the Survey Suite.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE041 - No surveys exist for this application ?

  The SAP error message CRM_SUITE041 indicates that there are no surveys available for the specific application you are trying to access or use within the SAP Customer Relationship Management (CRM) system. This error typically arises when a user attempts to initiate a survey or access survey-related functionality, but the system cannot find any surveys that are applicable to the current context.
  Causes:
  
  No Surveys Created: There may not be any surveys created in the system for the specific application or context you are working with.
  Survey Status: The surveys that exist may be inactive or not published, making them unavailable for use.
  Application Context: The application context you are using may not be linked to any surveys, or the surveys may not be configured for that specific application.
  Authorization Issues: The user may not have the necessary permissions to view or access the surveys.
  
  Solutions:
  
  
  Create Surveys: If no surveys exist, you will need to create one. This can typically be done through the survey management functionality in SAP CRM.
  
  Navigate to the survey management area and create a new survey that is relevant to your application.
  
  
  
  Check Survey Status: If surveys exist but are not available, check their status. Ensure that they are active and published.
  
  You can do this by going to the survey management section and reviewing the status of existing surveys.
  
  
  
  Review Application Context: Ensure that the surveys are linked to the correct application context. You may need to configure the surveys to be applicable to the specific application you are using.
  
  
  User Authorizations: Verify that the user has the necessary authorizations to access and view surveys. If not, you may need to adjust the user roles or permissions.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on creating and managing surveys within your version of SAP CRM.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Configuration: Review the configuration settings for surveys in your SAP CRM system to ensure everything is set up correctly.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.