How To Fix CRM_SUITE039 - Survey &1 is already active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 039

• Message text: Survey &1 is already active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE039 - Survey &1 is already active ?

  The SAP error message CRM_SUITE039 indicates that a survey you are trying to activate or modify is already active in the system. This can occur in the context of SAP Customer Relationship Management (CRM) when you attempt to perform an action on a survey that is currently in use or has already been activated.
  Cause:
  
  Survey Already Active: The primary cause of this error is that the survey you are trying to work with is already in an active state. This means that it is either being used in a campaign, has responses being collected, or is otherwise engaged in a process that prevents it from being modified or reactivated.
  Concurrent Processes: There may be other users or processes that are currently using the survey, leading to a lock on the survey's status.
  
  Solution:
  
  Check Survey Status: Verify the status of the survey in the system. You can do this by navigating to the survey management area in SAP CRM and checking if the survey is indeed active.
  Deactivate the Survey: If you need to make changes to the survey, you may need to deactivate it first. This can typically be done through the survey management interface.
  Wait for Completion: If the survey is being used in an ongoing process, you may need to wait until that process is completed before you can make changes.
  Consult with Users: If you suspect that other users are working with the survey, communicate with them to understand if they can release the survey for your modifications.
  Check for Locks: Use transaction codes like SM12 to check for any locks on the survey that may be preventing you from making changes.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM surveys for detailed information on managing surveys, including activation and deactivation processes.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and surveys.
  User Roles and Permissions: Ensure that you have the necessary permissions to modify or deactivate surveys in the system.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the CRM_SUITE039 error and manage your surveys effectively.