How To Fix CRM_SUITE040 - Survey &1 cannot be deleted from the Survey Suite

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 040

• Message text: Survey &1 cannot be deleted from the Survey Suite

What causes this issue?

You tried to delete a survey in a CRM application.

System Response

For data consistency reasons it is not possible to delete surveys of
any registered applications, with the exception of the applications
CRM_SURVEY_CORE and
CRM_SURVEY_TEST

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE040 - Survey &1 cannot be deleted from the Survey Suite ?

  The SAP error message CRM_SUITE040 indicates that a specific survey (identified by &1) cannot be deleted from the Survey Suite. This error can occur for several reasons, and understanding the cause is essential for finding a solution. Here are some common causes and potential solutions:
  Causes:
  
  Survey in Use: The survey may be actively in use or linked to other objects (e.g., responses, reports, etc.), preventing its deletion.
  Authorization Issues: The user may not have the necessary permissions to delete the survey.
  System Configuration: There may be system settings or configurations that restrict the deletion of surveys.
  Data Integrity Constraints: The survey may have dependencies that need to be resolved before deletion.
  
  Solutions:
  
  
  Check Usage: Verify if the survey is currently in use. If it has responses or is linked to other objects, you may need to delete or unlink those first.
  
  Navigate to the survey responses and check if there are any associated records.
  If responses exist, consider archiving or deleting them before attempting to delete the survey.
  
  
  
  Review Authorizations: Ensure that the user attempting to delete the survey has the appropriate authorizations.
  
  Check the user roles and permissions in the SAP system.
  If necessary, consult with your SAP security administrator to grant the required permissions.
  
  
  
  System Configuration: Review the system settings related to survey management.
  
  Consult the SAP documentation or your system administrator to understand if there are any specific configurations that prevent deletion.
  
  
  
  Data Integrity Checks: Investigate any dependencies or constraints that may be preventing the deletion.
  
  Use transaction codes like SE11 or SE16 to check the database tables related to surveys and their dependencies.
  Resolve any issues found before attempting to delete the survey again.
  
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and surveys.
  Documentation: Review SAP Help documentation for CRM Survey Management for detailed information on managing surveys.
  Testing in Development: If possible, replicate the issue in a development or test environment to better understand the cause without affecting production data.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.