How To Fix CRM_SUITE042 - No survey name was entered

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 042

• Message text: No survey name was entered

What causes this issue?

To create a survey you need to enter a survey name.

System Response

No survey name was entered.

How to fix this error?

Enter a survey name for the selected application.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE042 - No survey name was entered ?

  The SAP error message CRM_SUITE042 indicates that no survey name was entered when attempting to create or process a survey in the SAP Customer Relationship Management (CRM) module. This error typically occurs in scenarios where surveys are being utilized for customer feedback or data collection.
  Cause:
  The primary cause of this error is that the system expects a survey name to be specified, but it was either left blank or not provided in the relevant field. This can happen due to:
  
  User Input Error: The user may have overlooked entering the survey name.
  System Configuration: The system may not be configured correctly to handle survey names.
  Data Transfer Issues: If data is being imported or transferred from another system, the survey name field may not have been populated correctly.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Input Fields: Ensure that the survey name field is filled in correctly. If you are creating a new survey, make sure to enter a valid name.
  
  
  Review Configuration: If you are an administrator or have access to configuration settings, check the survey configuration in the SAP CRM system to ensure that all required fields are set up correctly.
  
  
  Data Validation: If the survey name is being populated from another system or through a batch process, validate that the data source is providing the necessary information.
  
  
  User Training: If this is a recurring issue, consider providing training or documentation to users on the importance of entering a survey name and how to do it correctly.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on survey creation and management.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Manuals: Review user manuals or guides related to the CRM module and survey management for best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to resolve the CRM_SUITE042 error and successfully enter a survey name in the SAP system.