How To Fix CRM_SUITE022 - Survey could not be found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 022

• Message text: Survey could not be found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE022 - Survey could not be found ?

  The SAP error message "CRM_SUITE022: Survey could not be found" typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access or process a survey that does not exist in the system. This can happen for several reasons, including:
  Causes:
  
  Survey Not Created: The survey you are trying to access has not been created or saved in the system.
  Incorrect Survey ID: The survey ID you are using may be incorrect or misspelled.
  Survey Deleted: The survey may have been deleted or archived, making it unavailable for access.
  Authorization Issues: The user may not have the necessary permissions to access the survey.
  Data Inconsistency: There may be inconsistencies in the database or issues with the data model that prevent the survey from being found.
  
  Solutions:
  
  Verify Survey Existence: Check if the survey exists in the system. You can do this by navigating to the survey management area in SAP CRM and searching for the survey using the correct ID.
  Check Survey ID: Ensure that you are using the correct survey ID. Double-check for any typos or errors in the ID you are entering.
  Review Deletion/Archiving: If the survey was deleted or archived, you may need to restore it from a backup or recreate it if necessary.
  Check Authorizations: Ensure that your user account has the necessary permissions to access the survey. You may need to contact your system administrator to verify your authorizations.
  Consult Logs: Check the system logs for any additional error messages or information that might provide more context about the issue.
  Database Consistency Check: If you suspect data inconsistency, you may need to run a consistency check or consult with your technical team to investigate any underlying database issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Refer to the official SAP documentation for CRM surveys to understand the correct procedures for creating, managing, and accessing surveys.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.