How To Fix CRM_SUITE021 - The survey you have selected is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 021

• Message text: The survey you have selected is locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE021 - The survey you have selected is locked ?

  The SAP error message CRM_SUITE021, which states "The survey you have selected is locked," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access or modify a survey that is currently locked for editing or use. This locking mechanism is often in place to prevent changes while the survey is being processed or reviewed.
  Causes:
  
  Survey Locking: The survey may be locked due to ongoing processes, such as data collection or analysis, or it may be locked by another user who is currently editing it.
  Status of the Survey: The survey might be in a status that does not allow further modifications, such as "Completed" or "Closed."
  User Permissions: The user may not have the necessary permissions to access or modify the survey, leading to a lock error.
  System Configuration: There may be specific configurations or settings in the SAP system that enforce locking mechanisms for surveys.
  
  Solutions:
  
  Check Survey Status: Verify the status of the survey in the system. If it is locked due to being in a specific status, you may need to wait until it is unlocked or change its status if you have the necessary permissions.
  Contact the User: If another user has locked the survey, you may need to contact them to see if they can unlock it or if they are done with their changes.
  Review Permissions: Ensure that you have the appropriate permissions to access and modify the survey. If not, contact your system administrator to request the necessary access.
  System Administrator Intervention: If the survey is incorrectly locked or if there is a system error, a system administrator may need to intervene to unlock the survey or resolve any underlying issues.
  Check for Background Jobs: Sometimes, background jobs or processes may lock a survey. Check if there are any running jobs that might be causing the lock.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP CRM documentation for information on survey management and locking mechanisms.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to SAP support for further assistance.