How To Fix CRM_SUITE021 - The survey you have selected is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 021

• Message text: The survey you have selected is locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE021 - The survey you have selected is locked ?

  The SAP error message CRM_SUITE021, which states "The survey you have selected is locked," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access or modify a survey that is currently locked for editing or use. This locking mechanism is often in place to prevent changes while the survey is being processed or reviewed.
  Causes:
  
  Survey Locking: The survey may be locked due to ongoing processes, such as data collection or analysis, or it may be locked by another user who is currently editing it.
  Status of the Survey: The survey might be in a status that does not allow further modifications, such as "Completed" or "Closed."
  User Permissions: The user may not have the necessary permissions to access or modify the survey, leading to a lock error.
  System Configuration: There may be specific configurations or settings in the SAP system that enforce locking mechanisms for surveys.
  
  Solutions:
  
  Check Survey