How To Fix CRM_SUITE020 - The survey you wish to maintain already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 020

• Message text: The survey you wish to maintain already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE020 - The survey you wish to maintain already exists ?

  The SAP error message CRM_SUITE020, which states "The survey you wish to maintain already exists," typically occurs in the SAP Customer Relationship Management (CRM) module when you attempt to create or maintain a survey that has already been defined in the system. This error is a safeguard to prevent duplicate surveys from being created.
  Cause:
  
  Duplicate Survey ID: You are trying to create a new survey with an ID that already exists in the system.
  Incorrect Survey Type: You may be trying to create a survey of a type that is already defined.
  System Configuration: There may be a configuration issue or a misunderstanding of the survey creation process.
  
  Solution:
  
  
  Check Existing Surveys: 
  
  Navigate to the survey management area in SAP CRM and check if the survey you are trying to create already exists. You can do this by searching for the survey ID or name.
  
  
  
  Use a Different ID: 
  
  If you find that the survey already exists, consider using a different ID or name for the new survey you want to create.
  
  
  
  Modify Existing Survey: 
  
  If you need to make changes to the existing survey, you can select it from the list and modify it instead of creating a new one.
  
  
  
  Consult Documentation: 
  
  Review the SAP documentation or help files related to survey management to ensure you are following the correct procedures.
  
  
  
  Check User Permissions: 
  
  Ensure that you have the necessary permissions to create or modify surveys in the system.
  
  
  
  Contact Support: 
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional context or solutions for this error.
  Transaction Codes: Familiarize yourself with transaction codes related to survey management, such as CRMD_ORDER or CRMD_ORDERADM_H, to navigate the system effectively.
  User Training: Ensure that users involved in survey creation are adequately trained on the system to avoid common pitfalls.
  
  By following these steps, you should be able to resolve the CRM_SUITE020 error and successfully manage your surveys in SAP CRM.