How To Fix CRM_SUITE023 - Error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SUITE - Messages for CRM_SURVEY_SUITE

• Message number: 023

• Message text: Error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SUITE023 - Error ?

  The SAP error message CRM_SUITE023 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to the business partner or the organizational structure. This error can arise due to various reasons, such as missing or incorrect data in the business partner master data, issues with the organizational assignment, or inconsistencies in the CRM system configuration.
  Cause:
  
  Missing Business Partner Data: The business partner may not be fully defined or may be missing required information.
  Organizational Structure Issues: There may be inconsistencies in the organizational structure or the assignment of business partners to specific organizational units.
  Data Inconsistencies: There could be inconsistencies in the data between the CRM and other connected systems (like ERP).
  Authorization Issues: The user may not have the necessary authorizations to access or modify the business partner data.
  
  Solution:
  
  Check Business Partner Data: Ensure that the business partner is correctly defined and that all required fields are filled out. You can do this by navigating to the business partner transaction (e.g., BP) and verifying the details.
  Review Organizational Assignments: Check the organizational assignments for the business partner to ensure they are correctly set up. This can be done in the transaction for managing organizational data.
  Data Consistency Check: Run consistency checks between the CRM and other systems to identify any discrepancies. This may involve using transaction codes like SLG1 for logging or other relevant tools.
  Authorization Check: Verify that the user encountering the error has the necessary authorizations to access the business partner data. This can be checked in the user roles and authorizations.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (Manage CRM Orders), and SLG1 (Application Log).
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error message details and any relevant logs.
  Documentation: Review SAP documentation related to CRM configuration and business partner management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the CRM_SUITE023 error in your SAP system.