How To Fix CRM_STATUS_CUST069 - Could not synchronize object lists for items &1 and &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS_CUST - Message Class for Leasing Status Control

• Message number: 069

• Message text: Could not synchronize object lists for items &1 and &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS_CUST069 - Could not synchronize object lists for items &1 and &2 ?

  The SAP error message CRM_STATUS_CUST069 indicates that there is an issue with synchronizing object lists for items in the CRM system. This error typically arises in scenarios where there are inconsistencies or issues with the status management of items in the CRM system.
  Cause:
  
  Inconsistent Status: The status of the items being synchronized may not be consistent or may not match the expected values.
  Missing Data: There may be missing or incomplete data for the items involved in the synchronization process.
  Configuration Issues: There could be configuration issues in the status management settings or in the CRM system itself.
  Custom Code: If there are custom developments or enhancements in the CRM system, they may interfere with the standard synchronization process.
  Database Locking: Sometimes, database locks or transactions that are not properly committed can lead to synchronization issues.
  
  Solution:
  
  Check Item Status: Verify the status of the items involved in the synchronization. Ensure that they are in a valid state and that their statuses are consistent.
  Data Integrity: Check for any missing or incomplete data related to the items. Ensure that all required fields are populated correctly.
  Review Configuration: Review the configuration settings related to status management in the CRM system. Ensure that they are set up correctly and that there are no discrepancies.
  Debugging: If custom code is involved, debug the relevant code to identify any issues that may be causing the synchronization failure.
  Transaction Management: Ensure that there are no open transactions or locks on the database that could be affecting the synchronization process. You may need to check for any long-running transactions or locks.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM21 (System Log) or ST22 (Dump Analysis) to check for any related errors or dumps that could provide more context on the issue.
  SAP Community: Engaging with the SAP Community forums can also provide insights from other users who may have encountered similar issues.
  Documentation: Review the official SAP documentation for CRM status management to understand the expected behavior and configuration settings.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation and resolution.