How To Fix CRM_STATUS522 - No user statuses available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 522

• Message text: No user statuses available

What causes this issue?

No application status profile is defined in Customizing for the
transaction type or the item category. It is therefore not possible to
maintain the application status for this transaction or item.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS522 - No user statuses available ?

  The SAP error message CRM_STATUS522, which states "No user statuses available," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access or modify a business object (like a sales order, service request, etc.) that does not have any user statuses defined for it. This can happen for various reasons, including configuration issues or missing status definitions.
  Cause:
  
  Missing User Status Configuration: The business object you are trying to work with does not have any user statuses defined in the system.
  Incorrect Status Profile Assignment: The status profile assigned to the business object may not include any user statuses.
  Authorization Issues: The user may not have the necessary authorizations to view or change the statuses.
  Object Type Not Supported: The specific object type you are working with may not support user statuses.
  
  Solution:
  
  
  Check Status Profile Configuration:
  
  Go to the transaction code CRMD_ORDER or the relevant transaction for your business object.
  Check the status profile assigned to the object type in question.
  Ensure that the status profile includes user statuses. You can do this by navigating to the status profile configuration in the customizing settings (transaction code SPRO).
  
  
  
  Define User Statuses:
  
  If no user statuses are defined, you can create them by going to the status management configuration in the customizing settings.
  Navigate to Customer Relationship Management -> Basic Functions -> Status Management -> Define User Statuses.
  Create the necessary user statuses and assign them to the relevant status profile.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to view and change statuses. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Review Object Type:
  
  Confirm that the object type you are working with is intended to have user statuses. If it is not designed to support user statuses, you may need to adjust your approach.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the user statuses are now available.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SPRO, and others related to status management.
  Documentation: Refer to SAP Help documentation for detailed guidance on status management and configuration.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or bugs related to CRM status management.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.