How To Fix CRM_STATUS523 - Transaction '&1' sets user status '&2' (short form '&3')

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 523

• Message text: Transaction '&1' sets user status '&2' (short form '&3')

Information
According to Customizing, the trigger for transaction '&V1&' will lead
to the user status '&V2&' also being set.
Note that the transaction '&V1&' can only be executed if the user
status '&V2&' to be set can also be set (technical short form: &V3&)

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS523 - Transaction '&1' sets user status '&2' (short form '&3') ?

  The SAP error message CRM_STATUS523 indicates that a transaction is attempting to set a user status that is not allowed or is not valid for the current context. This error typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to change the status of a business object (like a sales order, service request, etc.) to a user status that is either not defined or not permitted based on the current status configuration.
  Cause:
  
  Invalid User Status: The user status being set is not defined in the status profile for the business object.
  Status Profile Restrictions: The status profile associated with the transaction may have restrictions that prevent the transition to the specified user status.
  Incorrect Configuration: There may be a misconfiguration in the status management settings, such as missing entries in the status profile or incorrect status transitions.
  Authorization Issues: The user may not have the necessary authorizations to change to the specified user status.
  
  Solution:
  
  
  Check Status Profile: Verify the status profile assigned to the transaction. Ensure that the user status you are trying to set is defined in the status profile.
  
  Navigate to the status profile configuration in the SAP system (transaction code CRMD_ORDER or SPRO for customizing).
  Check the allowed transitions and ensure that the status you are trying to set is valid.
  
  
  
  Review User Status Configuration: Ensure that the user status is correctly configured in the system.
  
  Go to the status management settings and check if the user status exists and is active.
  
  
  
  Check for Restrictions: Look for any restrictions in the status profile that might prevent the transition to the desired user status.
  
  Review the allowed status transitions and ensure that the current status allows for the change to the target user status.
  
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to change the status.
  
  Check the user roles and authorizations related to status management.
  
  
  
  Consult Documentation: If the issue persists, consult the SAP documentation or reach out to your SAP support team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER, SPRO, or SU53 (to check authorization issues) to investigate further.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on status management.
  User Status Management: Familiarize yourself with the concepts of user status management in SAP CRM, including how to define and manage user statuses and status profiles.
  
  By following these steps, you should be able to identify the cause of the CRM_STATUS523 error and implement the necessary solutions to resolve it.