How To Fix CRM_STATUS504 - User status '&1' (short '&2', technical short form: '&3') is inactive

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 504

• Message text: User status '&1' (short '&2', technical short form: '&3') is inactive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS504 - User status '&1' (short '&2', technical short form: '&3') is inactive ?

  The SAP error message CRM_STATUS504 indicates that a user status you are trying to use is inactive. This typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to set or change the status of a business object (like a sales order, service request, etc.) to a status that has been defined in the system but is currently inactive.
  Cause:
  
  Inactive User Status: The user status you are trying to apply is not active in the system. This could be due to configuration changes or the status being deliberately set to inactive.
  Authorization Issues: The user may not have the necessary authorizations to change to that status.
  Status Configuration: The status might be configured incorrectly in the status profile.
  
  Solution:
  
  
  Check User Status Configuration:
  
  Go to the status profile configuration in the SAP system (transaction code CRMD_ORDER or SPRO).
  Navigate to the relevant status profile and check if the user status in question is marked as inactive.
  If it is inactive and you need it to be active, you can change its status to active.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to change the status. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Consult with Configuration Team:
  
  If you do not have access to change the status configuration, consult with your SAP configuration team or administrator to review the status settings.
  
  
  
  Use an Active Status:
  
  If the inactive status is not required, consider using an alternative status that is active and appropriate for your business process.
  
  
  
  Related Information:
  
  Status Profiles: In SAP CRM, status profiles define the possible statuses for business objects and their transitions. Each status can have specific settings regarding its activity, visibility, and transitions to other statuses.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration.
  Documentation: Refer to SAP Help documentation for detailed information on status management in CRM.
  
  By following these steps, you should be able to resolve the CRM_STATUS504 error and ensure that the user status can be applied as needed.