How To Fix CRM_STATUS502 - System status '&1' (short '&2', technical short form: '&3') is inactive

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 502

• Message text: System status '&1' (short '&2', technical short form: '&3') is inactive

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS502 - System status '&1' (short '&2', technical short form: '&3') is inactive ?

  The SAP error message CRM_STATUS502 indicates that a specific system status is inactive. This message typically arises in the context of SAP Customer Relationship Management (CRM) when trying to perform an action that requires a certain status to be active.
  Cause:
  The error occurs when:
  
  You are trying to perform an operation on a business object (like a sales order, service request, etc.) that is in a status that is not currently active.
  The status you are trying to use has been defined in the system but is not set to active in the status management configuration.
  There may be a configuration issue where the status is not correctly assigned to the business object type.
  
  Solution:
  To resolve the CRM_STATUS502 error, you can take the following steps:
  
  
  Check Status Configuration:
  
  Go to the status management configuration in your SAP system (transaction code SPRO).
  Navigate to the relevant area for status management and check if the status in question is marked as active.
  If it is inactive, you may need to activate it or adjust the configuration to ensure it is available for use.
  
  
  
  Review Business Object Status:
  
  Check the current status of the business object you are working with. You can do this by viewing the object in the CRM application.
  Ensure that the status you are trying to set or use is appropriate for the current state of the object.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to status management in CRM to understand the implications of the status and how it should be configured.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to change the status of the business object. Lack of proper authorizations can sometimes lead to similar errors.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through configuration changes, consider reaching out to SAP support for assistance. They can provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPRO: Customizing (Implementation Guide) for configuration.
  CRMD_ORDER: To view and manage CRM orders and their statuses.
  
  
  
  Status Management:
  
  Status management in SAP CRM allows you to define and control the lifecycle of business objects through various statuses (e.g., open, closed, in progress).
  
  
  
  Documentation:
  
  SAP Help Portal and SAP Notes can provide additional context and troubleshooting steps for specific status-related issues.
  
  
  
  By following these steps, you should be able to identify the cause of the CRM_STATUS502 error and implement a solution to resolve it.