How To Fix CRM_STATUS402 - No documentation exists for user status &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 402

• Message text: No documentation exists for user status &1

What causes this issue?

No long text is maintained for user status &V1&.

How to fix this error?

An explanatory long text can be defined for the user status in
transaction <DS:TRAN.CRMBS02>CRMBS02</> for user status maintenance.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS402 - No documentation exists for user status &1 ?

  The SAP error message CRM_STATUS402, which states "No documentation exists for user status &1," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access documentation or information related to a specific user status that does not have any associated documentation.
  Cause:
  
  Missing Documentation: The primary cause of this error is that there is no documentation linked to the specified user status. This can happen if the status was created without any associated documentation or if the documentation was deleted or not maintained properly.
  Incorrect Status Reference: The user may be trying to access documentation for a user status that does not exist or is incorrectly referenced.
  Authorization Issues: In some cases, the user may not have the necessary authorizations to view the documentation, leading to the perception that it does not exist.
  
  Solution:
  
  Check User Status: Verify that the user status referenced in the error message actually exists in the system. You can do this by navigating to the relevant status management area in SAP CRM.
  Create or Update Documentation:
  
  If the user status exists but lacks documentation, you can create or update the documentation for that status. This is typically done in the status management configuration.
  Go to the relevant configuration settings in SAP CRM and add the necessary documentation for the user status.
  
  
  Review Authorizations: Ensure that the user has the appropriate authorizations to view the documentation. If necessary, consult with your SAP security team to adjust the user's roles and permissions.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional guidance.
  
  Related Information:
  
  User Status Management: Understanding how user statuses are managed in SAP CRM can help in troubleshooting this error. User statuses are often used to track the progress of business objects (like sales orders, service requests, etc.) and can have associated documentation for better clarity.
  SAP Documentation: Refer to the official SAP documentation for CRM user status management for detailed steps on how to create and manage user statuses and their documentation.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders, where user statuses are often utilized.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.