How To Fix CRM_STATUS022 - Program error: Header GUID could not be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 022

• Message text: Program error: Header GUID could not be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS022 - Program error: Header GUID could not be determined ?

  The SAP error message CRM_STATUS022 with the description "Program error: Header GUID could not be determined" typically occurs in the SAP Customer Relationship Management (CRM) module. This error indicates that the system is unable to retrieve the Global Unique Identifier (GUID) for the header of a document, which is essential for processing status changes or updates.
  Causes:
  
  Missing or Incomplete Data: The header data for the transaction or document may be incomplete or missing, leading to the inability to determine the GUID.
  Database Issues: There may be issues with the database where the header information is stored, such as corruption or inconsistency.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard processing logic, causing the error.
  System Configuration: Incorrect configuration settings in the CRM system can lead to issues in retrieving the GUID.
  Transport Issues: If the system has recently undergone a transport of changes, it may not have been properly executed, leading to inconsistencies.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields in the header are filled out correctly. Validate the data for any missing or incorrect entries.
  Review Custom Code: If there are any custom developments, review the code to ensure it does not interfere with the standard processing of the document.
  Database Consistency Check: Perform a consistency check on the database to identify and resolve any issues. This may involve running specific SAP transactions or programs designed for database checks.
  Recreate the Document: If possible, try to recreate the document or transaction that is causing the error. This can sometimes resolve issues related to corrupted data.
  Check System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the transaction codes and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log) for checking logs, and SE80 (Object Navigator) for reviewing custom code.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review SAP documentation related to CRM status management and GUID handling for a deeper understanding of the processes involved.
  
  By following these steps, you should be able to diagnose and resolve the CRM_STATUS022 error effectively.