How To Fix CRM_STATUS020 - Program error: Illegal confirmation transaction '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 020

• Message text: Program error: Illegal confirmation transaction '&1'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS020 - Program error: Illegal confirmation transaction '&1' ?

  The SAP error message CRM_STATUS020, which indicates a "Program error: Illegal confirmation transaction '&1'," typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue with the status management or confirmation transactions related to business objects.
  Cause:
  
  Invalid Transaction Code: The error may occur if the system encounters a confirmation transaction code that is not recognized or is not valid in the current context.
  Configuration Issues: There may be configuration issues in the status management settings or in the transaction types that are defined in the system.
  Data Integrity Issues: The data associated with the business object may be inconsistent or corrupted, leading to the system being unable to process the confirmation transaction.
  Authorization Issues: The user may not have the necessary authorizations to perform the confirmation transaction, leading to the error.
  
  Solution:
  
  Check Transaction Code: Verify that the confirmation transaction code being used is valid and correctly configured in the system. Ensure that it is appropriate for the business object you are working with.
  Review Configuration: Check the status management configuration in the SAP CRM system. Ensure that the status profiles and transaction types are correctly set up and that there are no missing or incorrect entries.
  Data Consistency Check: Perform a data consistency check on the business object to ensure that all required fields and statuses are correctly populated. You may need to use transaction codes like SE11 or SE16 to inspect the relevant database tables.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the confirmation transaction. You can check this in the user roles and profiles assigned to the user.
  Debugging: If the issue persists, consider debugging the program to identify the exact point of failure. This may require the assistance of a developer or SAP support.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM status management and confirmation transactions for more detailed information on configuration and usage.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support Tickets: If the issue cannot be resolved internally, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CRM_STATUS020 error in your SAP system.