How To Fix CRM_STATUS007 - A business transaction must not be entered when changing a status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 007

• Message text: A business transaction must not be entered when changing a status

What causes this issue?

You want to change a status, but the transction field is filled in the
interface when you call the module
<DS:FU.CRM_ORDER_MAINTAIN>CRM_ORDER_MAINTAIN</>.

System Response

The status cannot be changed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

INCLUDE CRM_STATUS_CHECK_STATUS_COM OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS007 - A business transaction must not be entered when changing a status ?

  The SAP error message CRM_STATUS007 indicates that a business transaction cannot be entered when changing the status of a business object in the CRM system. This error typically arises when there is an attempt to change the status of a transaction that is not allowed due to the current state of the transaction or due to specific business rules configured in the system.
  Cause:
  
  Status Configuration: The status profile for the business object may not allow the entry of a business transaction when changing the status. This is often defined in the status management configuration.
  Business Rules: There may be specific business rules or logic that prevent the status change if certain conditions are not met, such as open transactions or dependencies on other statuses.
  Incomplete Data: The transaction may be in an incomplete state, or required fields may not be filled out, preventing the status change.
  User Authorizations: The user may not have the necessary authorizations to change the status or enter a business transaction.
  
  Solution:
  
  Check Status Profile: Review the status profile assigned to the business object. Ensure that the status change you are attempting is allowed according to the defined status transitions.
  Review Business Rules: Check if there are any specific business rules that need to be satisfied before changing the status. This may involve ensuring that all required fields are filled and that there are no open transactions.
  Complete Required Data: Ensure that all necessary data is entered and that the transaction is in a valid state for the status change.
  User Authorization: Verify that the user has the appropriate authorizations to perform the status change. If not, consult with your SAP security team to obtain the necessary permissions.
  Consult Documentation: Refer to the SAP documentation or help resources for specific details on the status management for the business object you are working with.
  
  Related Information:
  
  Transaction Codes: You may want to check transaction codes related to status management, such as CRMD_ORDER for managing CRM orders.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional insights into status management issues.
  Customization: If the issue persists, consider consulting with your SAP functional consultant to review the customization settings related to status management in your CRM system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.