How To Fix CRM_STATUS005 - A status cannot be entered when carrying out a business transaction

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 005

• Message text: A status cannot be entered when carrying out a business transaction

What causes this issue?

You want to execute out a business transaction, but the status or
status profile field is filled in the interface.

System Response

The business transaction is not executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

INCLUDE CRM_STATUS_CHECK_STATUS_COM OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS005 - A status cannot be entered when carrying out a business transaction ?

  The SAP error message CRM_STATUS005 indicates that a status cannot be entered when carrying out a business transaction. This error typically arises in the context of SAP Customer Relationship Management (CRM) when a user attempts to change the status of a business object (like a sales order, service request, etc.) in a way that is not allowed by the system's configuration or business rules.
  Cause:
  
  Status Profile Configuration: The status profile assigned to the business object may not allow the status change you are trying to perform. Each status profile defines which statuses can be set and under what conditions.
  Business Transaction Restrictions: Certain business transactions may have restrictions on status changes based on the current state of the transaction or other related objects.
  User Authorizations: The user may not have the necessary authorizations to change the status of the business object.
  Incomplete Data: Required fields or data may be missing, preventing the status change from being processed.
  
  Solution:
  
  
  Check Status Profile: Review the status profile assigned to the business object. Ensure that the status you are trying to set is valid for the current state of the object.
  
  Navigate to the status profile configuration in the SAP system and verify the allowed status transitions.
  
  
  
  Review Business Transaction Rules: Check if there are any specific rules or conditions that must be met before changing the status. This may involve reviewing the business process or workflow associated with the transaction.
  
  
  User Authorizations: Ensure that the user has the necessary authorizations to change the status. This can be checked in the user roles and authorizations assigned to the user.
  
  
  Complete Required Fields: Make sure that all mandatory fields are filled out correctly before attempting to change the status. This may involve checking for any missing or incomplete data.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for specific guidance on the status management for the particular business object you are working with.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as CRMD_ORDER for managing CRM orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message CRM_STATUS005.
  Training and Documentation: Review training materials or documentation related to status management in SAP CRM to better understand how status profiles and transitions work.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.