How To Fix CRM_STATUS004 - Program error: More than one status change AND several object numbers

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_STATUS - Status Administration in CRM One Order

• Message number: 004

• Message text: Program error: More than one status change AND several object numbers

What causes this issue?

In the interface IT_STATUS_COM, there is an entry for which the status
and also the business transaction fields are transferred.

System Response

In order to guarantee a correct structure for the program (undefined
order of process), this combination is prevented.

How to fix this error?

Execute the requested changes one after another in the order you wish.
Execution at the same time is not possible.

Procedure for System Administrators

INCLUDE CRM_STATUS_CHECK_STATUS_COM OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_STATUS004 - Program error: More than one status change AND several object numbers ?

  The SAP error message CRM_STATUS004 indicates that there is an issue with the status change process in the SAP CRM system. Specifically, it suggests that there is an attempt to change the status of multiple objects simultaneously, which is not allowed in the current context. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Multiple Object Selection: The error typically occurs when a user tries to change the status of multiple objects (e.g., business transactions, service orders) at once, and the system does not support this operation for the selected objects.
  Status Profile Configuration: The status profile assigned to the objects may not allow for simultaneous status changes.
  Program Logic: There may be a programmatic restriction or logic that prevents the status change for multiple objects at the same time.
  
  Solution:
  
  Single Object Status Change: Change the status of one object at a time instead of selecting multiple objects. This is the most straightforward solution.
  Check Status Profile: Review the status profile configuration for the objects in question. Ensure that the status changes you are trying to perform are allowed for the selected objects.
  Review Custom Code: If there is any custom code or enhancements in the system that handle status changes, review that code to ensure it is not causing the issue.
  Consult Documentation: Check the SAP documentation or notes related to the specific transaction or object type you are working with to see if there are any known limitations or additional configurations required.
  SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may provide specific notes or patches that address the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes that deal with status management in SAP CRM, such as CRMD_ORDER for managing business transactions.
  Status Management: Understand how status management works in SAP CRM, including the concept of status profiles, status transitions, and the implications of changing statuses.
  SAP Notes: Search for SAP Notes related to CRM_STATUS004 in the SAP Support Portal. There may be specific notes that address this error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the CRM_STATUS004 error and successfully manage the status changes in your SAP CRM system.