How To Fix CRM_SSC_CM_INT011 - Hierarchy display is not yet supported for document search

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_CM_INT - Message Class for SSC - Content Management Integration

• Message number: 011

• Message text: Hierarchy display is not yet supported for document search

What causes this issue?

In the Interaction Center (IC) WebClient, you make customizing settings
for the business role. You assign function profile CONTENT_MGMT to the
business role used by your user and you set a profile value for the
function profile CONTENT_MGMT.
You make customizing settings for the content management, you select the
<zk>Folder Visible</> checkbox for the profile ID already set. In this
way, the documents are displayed in hierarchy in the document search
work center. However, this is not yet supported.

System Response

System may not display the documents retrieved in the document search
work center.

How to fix this error?

Deselect the <zk>Folder Visible</> checkbox for your content management
profile ID. The documents are then listed in the document search work
center.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_CM_INT011 - Hierarchy display is not yet supported for document search ?

  The SAP error message CRM_SSC_CM_INT011 indicates that the hierarchy display feature is not supported for document searches in the SAP Customer Relationship Management (CRM) system. This error typically arises when users attempt to access or display documents in a hierarchical format, but the system does not support this functionality for the specific context of document searches.
  Cause:
  
  Functionality Limitation: The primary cause of this error is that the hierarchy display feature is not implemented for document searches in the version of SAP CRM you are using. This is a known limitation in certain configurations or versions of the software.
  Configuration Issues: There may be specific configurations or settings in your SAP system that are not aligned with the expected functionality for document searches.
  User Role/Authorization: Sometimes, the user role or authorization settings may restrict access to certain features, leading to this error.
  
  Solution:
  
  Check Documentation: Review the SAP documentation or release notes for your version of CRM to confirm whether hierarchy display is supported for document searches. If it is not supported, you may need to adjust your approach to document retrieval.
  Use Alternative Views: Instead of using the hierarchy display, consider using standard list views or other available display options for document searches.
  System Configuration: If you believe that hierarchy display should be supported, check the system configuration settings. Consult with your SAP Basis or technical team to ensure that all necessary components and configurations are in place.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates that could resolve the issue.
  Contact SAP Support: If the issue persists and you require further assistance, consider reaching out to SAP Support for guidance. They can provide insights based on your specific system configuration and version.
  
  Related Information:
  
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues. You can find discussions, solutions, and workarounds shared by other SAP users.
  Training and Documentation: Ensure that users are trained on the limitations of the system and the available features for document searches to avoid confusion.
  Version Updates: Keep your SAP system updated to the latest version, as newer releases may include enhancements or fixes related to document handling and display features.
  
  By following these steps, you should be able to address the error and find a suitable workaround for your document search needs in SAP CRM.