How To Fix CRM_SSC_CM_INT009 - No external document found for your selection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_CM_INT - Message Class for SSC - Content Management Integration

• Message number: 009

• Message text: No external document found for your selection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_CM_INT009 - No external document found for your selection ?

  The SAP error message CRM_SSC_CM_INT009: No external document found for your selection typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to access or link to an external document (such as a file or a record) that the system cannot find or does not recognize based on the selection criteria provided.
  Causes:
  
  Missing External Document: The external document that you are trying to access may not exist in the system or has been deleted.
  Incorrect Selection Criteria: The criteria used to search for the external document may be incorrect or too restrictive, leading to no results being found.
  Authorization Issues: The user may not have the necessary permissions to view the external document.
  Integration Issues: If the external document is supposed to be linked from another system (like a document management system), there may be integration issues preventing access.
  Data Inconsistency: There may be inconsistencies in the data or configuration settings that prevent the system from locating the document.
  
  Solutions:
  
  Verify Document Existence: Check if the external document actually exists in the system. If it has been deleted or moved, you may need to restore it or update the link.
  Review Selection Criteria: Ensure that the selection criteria used to search for the document are correct. Try broadening the search parameters to see if the document can be found.
  Check User Authorizations: Ensure that the user has the necessary permissions to access the external document. This may involve checking roles and authorizations in the SAP system.
  Integration Check: If the document is linked from another system, verify that the integration is functioning correctly. This may involve checking connection settings or logs for errors.
  Consult Documentation: Review any relevant documentation or help resources related to the specific transaction or process you are using to access the document.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. SAP frequently releases notes that address specific issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as transaction codes for document management or CRM activities.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.