How To Fix CRM_SSC_SELF_SERVICE002 - Schema must be assigned to transaction type to use int. self-srvc process

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_SELF_SERVICE - Messages for Self Services

• Message number: 002

• Message text: Schema must be assigned to transaction type to use int. self-srvc process

What causes this issue?

Before you can assign an internal self service process to a category of
the categorization schema, you first have to assign the categorization
schema to a transaction type.
You make this assignment at header level of the schema in the section
<ZK>Application Area.</>

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_SELF_SERVICE002 - Schema must be assigned to transaction type to use int. self-srvc process ?

  The SAP error message CRM_SSC_SELF_SERVICE002 indicates that a schema must be assigned to the transaction type in order to use the internal self-service process. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to utilize self-service functionalities, such as those found in SAP CRM WebClient or SAP Fiori applications.
  Cause:
  The primary cause of this error is that the transaction type you are trying to use for the self-service process does not have a schema assigned to it. In SAP CRM, transaction types are used to define how certain business processes are handled, and schemas are used to define the structure and rules for these processes.
  Solution:
  To resolve this error, you need to assign a schema to the relevant transaction type. Here are the steps to do this:
  
  
  Access the Customizing Transaction:
  
  Go to the SAP Easy Access screen and enter the transaction code SPRO to access the SAP Reference IMG (Implementation Guide).
  
  
  
  Navigate to the Relevant Configuration:
  
  Follow the path: Customer Relationship Management -> Basic Functions -> Self-Service -> Define Transaction Types for Self-Service.
  
  
  
  Select the Transaction Type:
  
  In the configuration screen, find the transaction type that is causing the error. You may need to look for the specific transaction type you are working with.
  
  
  
  Assign a Schema:
  
  Once you have located the transaction type, check if a schema is assigned. If not, you will need to assign an appropriate schema that corresponds to the self-service process you are trying to implement.
  
  
  
  Save Your Changes:
  
  After assigning the schema, make sure to save your changes.
  
  
  
  Test the Configuration:
  
  After making the changes, test the self-service functionality again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  Transaction Types: These are used to categorize different types of business transactions in SAP CRM. Each transaction type can have different settings and behaviors.
  Schemas: In the context of SAP CRM, schemas define the structure and rules for processing transactions. They can include various elements such as status management, workflow, and more.
  Self-Service Functionality: This refers to the capabilities that allow customers or users to perform certain actions on their own, such as creating service requests, checking order status, etc.
  
  If you continue to experience issues after following these steps, it may be helpful to consult with your SAP Basis or CRM functional team for further assistance, as they may have additional insights into the specific configuration of your system.