How To Fix CRM_SSC_SELF_SERVICE004 - No transaction type defined for service request &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_SELF_SERVICE - Messages for Self Services

• Message number: 004

• Message text: No transaction type defined for service request &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_SELF_SERVICE004 - No transaction type defined for service request &1 ?

  The SAP error message CRM_SSC_SELF_SERVICE004 indicates that there is no transaction type defined for the specified service request in the SAP Customer Relationship Management (CRM) system. This error typically occurs when a user attempts to create or process a service request, but the system cannot find a corresponding transaction type for that request.
  Cause:
  
  Missing Transaction Type: The most common cause is that the transaction type for the service request has not been defined in the system.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the transaction type from being recognized.
  Authorization Issues: The user may not have the necessary authorizations to access the transaction type.
  Incorrect Service Request Type: The service request type being used may not be correctly mapped to a transaction type.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Transaction Type Configuration:
  
  Go to the SAP CRM configuration settings.
  Navigate to the area where transaction types are defined (usually under Customer Relationship Management -> Service -> Service Request -> Define Transaction Types).
  Ensure that the transaction type for the service request is defined and correctly configured.
  
  
  
  Assign Transaction Type:
  
  If the transaction type is missing, create a new transaction type or assign an existing one to the service request type.
  Make sure that the transaction type is active and properly linked to the service request.
  
  
  
  Review Service Request Type:
  
  Check the service request type being used and ensure it is correctly set up in the system.
  Verify that it is mapped to the appropriate transaction type.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the transaction type.
  Review the user roles and profiles to confirm that they include access to the relevant transaction types.
  
  
  
  Testing:
  
  After making the necessary changes, test the creation or processing of the service request again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service requests.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP Help documentation for detailed information on configuring transaction types and service requests in CRM.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.