How To Fix CRM_SSC_CM_INT003 - Allowed external document types updated

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_CM_INT - Message Class for SSC - Content Management Integration

• Message number: 003

• Message text: Allowed external document types updated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_CM_INT003 - Allowed external document types updated ?

  The SAP error message CRM_SSC_CM_INT003 typically indicates that there is an issue with the allowed external document types in the SAP Customer Relationship Management (CRM) system. This error can occur when the system is trying to process an external document type that is not configured or allowed in the system settings.
  Cause:
  
  Configuration Issue: The external document type being used is not defined in the system or is not allowed for the specific transaction or process.
  Authorization Problems: The user may not have the necessary authorizations to access or use the specified document type.
  Data Inconsistency: There may be inconsistencies in the data related to document types, such as missing entries in the configuration tables.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings in SAP CRM and verify the allowed external document types.
  Ensure that the document type you are trying to use is listed and properly configured.
  You can check the configuration in transaction code SPRO under the relevant CRM settings.
  
  
  
  Update Allowed Document Types:
  
  If the document type is missing, you may need to add it to the allowed list.
  This can typically be done in the customizing settings for document management or external document handling.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access the document type.
  Check the user roles and profiles to ensure they include permissions for the relevant document types.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the document management settings to identify any discrepancies.
  You may need to consult with your SAP Basis or technical team to perform deeper checks if necessary.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM document management for any specific instructions or updates that may apply to your version of SAP.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (Order Management), and SCDO (Document Management).
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional guidance.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_SSC_CM_INT003 error and ensure that the external document types are correctly configured in your SAP CRM system.