How To Fix CRM_SSC_CM_INT002 - Allowed ext. doc. types updated according to appl. object '&'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_CM_INT - Message Class for SSC - Content Management Integration

• Message number: 002

• Message text: Allowed ext. doc. types updated according to appl. object '&'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_CM_INT002 - Allowed ext. doc. types updated according to appl. object '&' ?

  The SAP error message CRM_SSC_CM_INT002 typically indicates that there is an issue with the allowed external document types for a specific application object in the SAP Customer Relationship Management (CRM) system. This error usually arises when the system is trying to process an external document (like an attachment or a linked document) that is not permitted for the specified application object.
  Cause:
  
  Configuration Issue: The allowed external document types for the application object (e.g., business partner, sales order, etc.) may not be properly configured in the system.
  Document Type Not Allowed: The document type being used is not included in the list of allowed document types for the specific application object.
  Authorization Issues: The user may not have the necessary authorizations to access or attach the specified document type.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for external document management in SAP CRM.
  Verify the allowed document types for the specific application object. This can typically be done in the customizing settings under CRM -> Master Data -> Document Management -> Define Allowed Document Types.
  Ensure that the document type you are trying to use is included in the allowed list.
  
  
  
  Update Allowed Document Types:
  
  If the document type is not allowed, you may need to add it to the list of allowed document types for the application object.
  Make sure to save and activate the changes.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to work with the specified document type.
  You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SU01 for user authorization checks.
  Documentation: Refer to SAP Help documentation for detailed guidance on document management and configuration in SAP CRM.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.