How To Fix CRM_SSC_AUTH004 - You are not authorized to display the document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC_AUTH - SSC Authorization

• Message number: 004

• Message text: You are not authorized to display the document

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC_AUTH004 - You are not authorized to display the document ?

  The SAP error message CRM_SSC_AUTH004 indicates that a user does not have the necessary authorization to display a specific document in the SAP Customer Relationship Management (CRM) system. This error typically arises due to insufficient authorization roles or missing permissions related to the document type or object being accessed.
  Cause:
  
  Missing Authorization Roles: The user may not have the required roles assigned that grant access to the document.
  Authorization Objects: The relevant authorization objects for the document type may not be properly configured or assigned to the user.
  Document Status: The document may be in a status that restricts access based on user roles.
  Organizational Level Restrictions: The user may not have access to the organizational units associated with the document.
  
  Solution:
  
  
  Check User Roles:
  
  Verify that the user has the appropriate roles assigned in the SAP system. This can be done by checking the user profile in transaction SU01.
  If necessary, assign the required roles that include the necessary authorizations for document access.
  
  
  
  Review Authorization Objects:
  
  Use transaction SU53 immediately after encountering the error to analyze the authorization check that failed. This transaction shows the last authorization check and can help identify which specific authorization object is missing.
  Ensure that the relevant authorization objects (e.g., CRM_ORDER, CRM_DOCUMENT, etc.) are included in the user's roles.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to modify roles or authorizations, contact your SAP security team or administrator to review and adjust the user's authorizations as needed.
  
  
  
  Check Document Status:
  
  Ensure that the document is in a status that allows it to be viewed. Some documents may have restrictions based on their current status.
  
  
  
  Organizational Level Access:
  
  Verify that the user has access to the relevant organizational units associated with the document. This may involve checking the organizational structure and ensuring the user is assigned to the correct units.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance (for role assignment and modification)
  
  
  
  Authorization Objects: Familiarize yourself with the specific authorization objects related to CRM documents, as these will be crucial in troubleshooting access issues.
  
  
  Documentation: Refer to SAP documentation or your organization's internal guidelines for managing user roles and authorizations in SAP CRM.
  
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary changes to resolve the authorization issue.