How To Fix CRM_SSC038 - Item category &1 is not defined consistently in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC - Screen Sequence Control - CRM Transaction

• Message number: 038

• Message text: Item category &1 is not defined consistently in Customizing

What causes this issue?

The item category &V1& that you entered is not defined in Customizing.

System Response

Since incorrect or missing screen control data can lead to unidentified
program statuses and incorrect application data, the transaction is
terminated.

How to fix this error?

To resolve the problem, inform your System Administration.

Procedure for System Administrators

Create the item category &V1& in Customizing and enter all of the
necessary data.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC038 - Item category &1 is not defined consistently in Customizing ?

  The SAP error message CRM_SSC038 indicates that there is an inconsistency in the configuration of the item category in the SAP CRM system. This error typically arises when the item category specified in a transaction or document does not have a corresponding definition in the Customizing settings, or when the settings for that item category are incomplete or incorrect.
  Cause:
  
  Missing Item Category Definition: The item category specified in the transaction is not defined in the Customizing settings.
  Inconsistent Configuration: The item category may be defined, but its configuration may not be consistent with the requirements of the transaction or document type.
  Incorrect Assignment: The item category may not be correctly assigned to the relevant document type or sales area.
  Transport Issues: If the configuration was transported from one system to another (e.g., from development to production), there may have been issues during the transport process.
  
  Solution:
  
  
  Check Item Category Definition:
  
  Go to the Customizing settings in SAP (Transaction SPRO).
  Navigate to the relevant area for item category configuration (e.g., Sales and Distribution > Sales > Sales Document > Define Item Categories).
  Verify that the item category in question is defined and has the necessary settings.
  
  
  
  Review Configuration Settings:
  
  Ensure that all required fields and settings for the item category are filled out correctly.
  Check for any dependencies or prerequisites that may not be met.
  
  
  
  Check Document Type Assignment:
  
  Ensure that the item category is correctly assigned to the relevant document type.
  Navigate to the document type settings and verify the assignment of item categories.
  
  
  
  Transport Issues:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings.
  Ensure that all necessary customizing settings were included in the transport request.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific item category and its configuration for additional guidance.
  
  
  
  Testing:
  
  After making changes, test the transaction again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for Customizing), SE11 (for Data Dictionary), or SE80 (for Object Navigator) to investigate further.
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific item category or error message.
  Community Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered the same issue.
  
  By following these steps, you should be able to identify and resolve the inconsistency related to the item category in your SAP CRM system.