How To Fix CRM_SSC038 - Item category &1 is not defined consistently in Customizing

CRM_SSC038 - Overview

• Message type: E = Error

• Message class: CRM_SSC - Screen Sequence Control - CRM Transaction

• Message number: 038

• Message text: Item category &1 is not defined consistently in Customizing

What causes this issue?

The item category &V1& that you entered is not defined in Customizing.

System Response

Since incorrect or missing screen control data can lead to unidentified
program statuses and incorrect application data, the transaction is
terminated.

How to fix this error?

To resolve the problem, inform your System Administration.

Procedure for System Administrators

Create the item category &V1& in Customizing and enter all of the
necessary data.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC038 - Item category &1 is not defined consistently in Customizing ?

  The SAP error message CRM_SSC038 indicates that there is an inconsistency in the configuration of the item category in the SAP CRM system. This error typically arises when the item category specified in a transaction or document does not have a corresponding definition in the Customizing settings, or when the settings for that item category are incomplete or incorrect.
  
  Cause:
  
  Missing Item Category Definition: The item category specified in the transaction is not defined in the Customizing settings.
  Inconsistent Configuration: The item category may be defined, but its configuration may not be consistent with the requirements of the transaction or document type.
  Incorrect Assignment: The item category may not be correctly assigned to the relevant document type or sales area.
  Transport Issues: If the configuration was transported from one system to another (e.g., from development to production), there may have been issues during the transport process.
  
  
  Solution:
  
  
  Check Item Category Definition:
  
  Go to the Customizing settings in SAP