How To Fix CRM_SSC036 - Item profile &1 is in use and cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SSC - Screen Sequence Control - CRM Transaction

• Message number: 036

• Message text: Item profile &1 is in use and cannot be deleted

What causes this issue?

You tried to delete item profile &V1&, which is used in at least one
entry for table &V2& and therefore, cannot be deleted.

System Response

Deletion is not performed.

How to fix this error?

To resolve this problem, inform your System Administration.

Procedure for System Administrators

Before deleting the item profile itself, delete all instances of the
item profile &V1& in the screen sequence control tables.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SSC036 - Item profile &1 is in use and cannot be deleted ?

  The SAP error message CRM_SSC036 indicates that an item profile (identified by &1) is currently in use and cannot be deleted. This typically occurs in the context of SAP Customer Relationship Management (CRM) when you attempt to delete an item profile that is still associated with existing documents or transactions.
  Cause:
  
  Active Usage: The item profile is linked to existing sales orders, quotations, or other CRM documents.
  Dependencies: There may be dependencies or references in other configurations or settings that prevent deletion.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to delete the item profile.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Usage:
  
  Identify where the item profile is being used. You can do this by checking related documents in the CRM system (e.g., sales orders, quotations).
  Use transaction codes like CRMD_ORDER to find any active documents that reference the item profile.
  
  
  
  Remove Associations:
  
  If the item profile is linked to any active documents, you will need to either delete those documents or change their item profile to a different one that is not in use.
  Ensure that all references to the item profile are removed.
  
  
  
  Review Configuration:
  
  Check if there are any configuration settings or dependencies that might be preventing the deletion. This could include settings in the customizing transactions related to item profiles.
  
  
  
  Authorization Check:
  
  Ensure that you have the necessary authorizations to delete item profiles. If not, contact your system administrator to obtain the required permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on managing item profiles and understanding their dependencies.
  
  
  
  Use Transaction Code:
  
  You can use transaction code CRMD_ORDER to navigate to the relevant order and check the item profile details.
  
  
  
  Related Information:
  
  Item Profiles: These are used to define the characteristics of items in CRM documents, such as pricing, conditions, and other attributes.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues or provide patches related to item profiles.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.